• Understand what ChatGPT is (and is not) and how it works at a practical level

• Use ChatGPT effectively for daily work tasks

• Write clear, effective prompts to get high-quality outputs

• Apply ChatGPT to real-world use cases relevant to their roles

• Identify limitations, risks, and responsible use practices

• Build confidence to experiment and adopt ChatGPT independently after the training

Upon completion of this programme, participants will be able to:

• Explain what ChatGPT is, how it works and where it fits within the AI landscape.

• Apply effective prompting techniques to generate high‑quality outputs.

• Use ChatGPT for tasks such as drafting documents, brainstorming ideas, summarizing information and automating workflows.

• Recognize biases, risks, and ethical issues in AI use and apply strategies to mitigate them.

• Confidently integrate ChatGPT into their daily professional or personal routines.

Module 1: Introduction to ChatGPT & Generative AI (45–60 min)

Key Topics

• What is Generative AI?

• What is ChatGPT? (capabilities vs limitations)

• How ChatGPT “thinks” (high-level explanation of language models)

• Where ChatGPT excels vs where it struggles

• Examples of real-world applications

Activity

• Live demo: Ask ChatGPT the same question in multiple ways

• Group discussion: “Where could this help me in my role?”

Module 2: Getting Started with ChatGPT (45 min)

Key Topics

• Interface walkthrough

• Asking questions vs giving instructions

• Iterative conversations

• Follow-ups, refinements, and corrections

• Understanding response tone and style

Activity - Participants complete 3 basic tasks:

• Summarize a document

• Generate an email

• Explain a complex topic simply

Module 3: Prompt Engineering Fundamentals (Core Skill) (75–90 min)

Key Topics

• Why prompts matter

• Prompt anatomy:

• Context

• Role

• Task

• Constraints

• Output format

• Common prompt mistakes

• Iterative prompting techniques

• Examples: bad prompt vs improved prompt

• Prompt Framework (Trainer-Friendly)

• Role → Task → Context → Constraints → Output

Activity

• Before/After exercise: Improve weak prompts

• Hands-on lab: Participants write prompts for their own job tasks

Module 4: Practical Applications Across Business Functions (90 min)

Key Use Case Areas (Select based on audience)

• Writing & Communication

• Emails, reports, proposals, policies

• Productivity & Research

• Summarization, brainstorming, comparison

• Training & Learning

• Lesson plans, quizzes, explanations

• HR & Management

• Job descriptions, interview questions, performance feedback

• Marketing & Sales

• Content ideas, social posts, customer messaging

• Data & Analysis (Non-technical)

• Interpreting trends, explaining data insights

Activity - Breakout exercise:

• Each group solves a real business problem using ChatGPT and presents results.

Module 5: Advanced Tips for Better Results (45 min)

Key Topics

• Chain-of-thought prompting (without jargon)

• Asking ChatGPT to critique or improve its own output

• Using examples and templates

• Refining tone, audience, and format

• When to say “no” to ChatGPT

Activity

• Live demo: Turning a rough output into a polished deliverable in 3 iterations

Module 6: Limitations, Ethics, and Responsible Use (30–45 min)

Key Topics

• Hallucinations and inaccuracies

• Data privacy and confidentiality

• Bias and ethical considerations

• Intellectual property basics

• Organizational guidelines and best practices

Activity

• Scenario discussion: “Should you use ChatGPT here or not?”

Module 7: Action Planning & Next Steps (30 min)

Key Topics

• Identifying personal “Top 5” use cases

• Building a daily ChatGPT workflow

• Continuous improvement mindset

• Recommended practice habits

Activity - Individual action plan:

• “How will I use ChatGPT starting tomorrow?”